Terms & Conditions Of Sale

1. DESIGN VARIATIONS

Should a part become unavailable, we guarantee that the replacement item will be similar to and of the same high quality as the original.

We have made every effort to capture the quality and true colours of wine charms and jewellery but please bear in mind that some colours may differ slightly from those pictured.

Due to the handcrafted nature of many of our designs, there may be slight variations.

2. HEALTH & SAFETY

Our products are not toys and due to the small parts contained, could cause a choking hazard if swallowed and should therefore not be given to children under the age of 14 years.

3. DELIVERY & CARRIAGE COSTS

UK Post & Packing

Orders up to £100.00 - £1.50
Orders from £100.00 up to £200.00 - £2.50
Orders from £200.00 and above FREE!
Special Delivery (recommended if your order is of a high value) £4.99

Worldwide Post & Packing

Orders up to £100.00 - £2.50
Orders from £100.00 up to £200.00 - £4.50
Orders from £200.00 and above FREE!
International Signed for Service £6.50

We aim to fulfil your order wherever possible within the given guidelines and timescales. However, from time to time there could be unforeseen circumstances that may prevent us from fulfilling our commitment to you. In the unlikely event that such a situation arises, then any affected clients will be contacted immediately.

4. RETURNS & REFUNDS POLICY

If you are dissatisfied with any product from us, please return them in their original packaging within 7 working days stating your reason for doing so.

On receipt of your goods, we will happily give you a full refund or replacement goods, should your order have been faulty.

Refunds will not be accepted if they are in an un-saleable condition.

We recommend that you use either Royal Mails 'Recorded Delivery' or 'Special Delivery' service in the UK, or 'International Signed For' service outside the UK, as we regret that we cannot be held responsible for retuned goods lost in the post.

If you have any queries, please email us or call on 01489-797930.

5. PAYMENT TERMS FOR ALL ORDERS

Orders must be paid for in full before they can be despatched.
We accept payment by cheque or via our secure on-line system, 'PayPal'.

Easy Payment Option

If your order is valued at £100 or more and you can place your order at least 10 weeks prior to your event, your payment can be spread over two easy instalments.

For example, on placing your order you pay 25% of the total value. Please note this is a non returnable deposit and excludes delivery costs.
We will then invoice you 4 weeks prior to the event for the remaining payment.

Your order will be despatched shortly after payment is received. However, orders cannot be despatched until payment has been received in full. Failure to do so may result in delayed despatch of your order which regrettably we cannot be held responsible for.

6. CARING FOR GOODS

Jewellery, including wine charms should be cared for in the following way.

We recommend that jewellery is stored in the box provided and that wine charms are wrapped in a soft, lint free cloth until ready for use.

Do not place in a dishwasher or in water.

Keep wine charms clean and tarnish free by wiping occasionally with a soft, lint free cloth. We cannot be held responsible for wine charms or jewellery which has not been cared for according to our recommendations.

7. ORDER CONFIRMATION

Orders placed will act as confirmation that the customer has read and agreed to the Terms & Conditions of Sale.
We reserve the right to update these Terms & Conditions of Sale and to update details or prices on our website at any time.

However, once an order has been processed we will honour all prices quoted.